Outsourcing Journal Article about VContactCenter: New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility<

March 10, 2010 -

New article in the March 2010 issue of Outsourcing Journal features information on Vertical Solutions, Inc.'s new contact center management solution, VContactCenter.

"This cutting-edge solution, recently launched beyond beta, provides necessary transformation to meet the way contact center processes are evolving due to trends in social media CRM (sCRM) functions and globalization."

Read the full article here.